Our website is designed to show you everything that we have in our stores, and ultimately that’s the place we’d love for you to visit. We’re a firm believer of trying something as important as a sofa or bed before buying it, so we’ve opted to keep all purchases in store only. However, we do have prices on our clearance items online, as we’re showing you a photograph of the actual item which already has its clearance price ticket attached, although you will still need to visit our store to buy.
Hedge End – Free onsite parking, air conditioning, lift, customer toilets, accessible toilet, baby changing.
New Milton – Free parking near the store, coffee machine, customer toilets, easy accessibility in store.
Our standard delivery charges and the areas we deliver to are listed on our Delivery and Installation page of our website.
As part of our standard delivery, we’ll place your furniture in the room of your choice, remove the packaging and set it up. Please see our Delivery, Installation, and Disposal page for which items are included.
You are more than welcome to collect any item you purchase from us, but please let us know beforehand so that we can ensure it is ready for you.
We offer interest free credit as well as other agreements through our finance partner, V12 Retail Finance. Please see our Interest Free Credit page for further details.
We’ve teamed up with Staingard™ to offer you the opportunity to purchase a 5-year extended warranty on your furniture or carpet, covering stains and accidental damage. Full details can be found on our Extended Warranty & Care Kits page.
We feel that our prices are very competitive already, but in the event that another retailer has been able to price an item lower than us, we’ll be more than happy to match this. Please see our Price Match page for more details.
Unfortunately, we’re unable to offer any sort of trial period on our furniture, unless offered as a direct promotion from one of our leading brands.
We ask for a minimum 20% deposit on all furniture and 30% on all flooring. You are more than welcome to pay a higher deposit or the full balance straight away. If you’re taking a finance agreement, we will still require the minimum deposit amount. If you have chosen a product where Direct Home Delivery is offered by the supplier, then we require the full balance upfront.
Please visit our Stores page for details on how to contact a specific store, or alternatively you can use the form on our Contact Us page.
Most of our items are made to order to your chosen specification (fantastic, right?), but this makes it difficult to change once your order has been placed as production may have started. That said, please still contact us if you do require a change and we can check with the manufacturer to see whether it’s possible.
You are more than welcome to contact us for an update on your order, although if still within the time frame we initially gave there probably aren’t any further developments. If anything changes, or when your order is in our warehouse, we will contact you.
The outstanding balance can be paid at any point prior to delivery or collection. When our warehouse team book in your delivery, if there is any balance left they will ask you to pay it then.
We love to hear when people want to work for us, and occasionally we do have vacancies. Any time that we have an opening it will be listed on our Careers page with details about the vacancy and how to apply.
The lead times we provide at the time of your order are given in the best of faith, but unfortunately delays can occur with our manufacturers, in which case we will notify you as soon as possible of when your order can be expected.
Our delivery teams are well experienced in getting large objects through some tight spaces, so we will try everything we can to get your new furniture into your home. We would strongly advise carefully measuring your home (doorways, hallways/passages, and the place in the room it will sit), as despite our great skill some things just won’t go in. We may be able to leave it in an entrance way or hallway, or it will need to be returned to our warehouse. If it’s returned to our warehouse then we will contact you to run through your options.
In the unfortunate event that an item arrives damaged, we would ask that you contact the store you placed your order with as soon as possible so that we can resolve this for you quickly.
Occasionally some furniture items may develop a fault which we will always aim to help resolve for you. We have dedicated in house aftersales support to assist you, and ask that you submit the details of your fault to them using the form on our Aftersales page.
We pride ourselves on our excellent service, but if you feel that you have received anything less than this, please contact the relevant store to discuss this with you. Details can be found on our Stores page.
