Terms & Conditions

1. Introduction

These are the Bradbeers Furniture Stores Terms and Conditions (“Terms”) which apply to orders made in our furniture stores and via the telephone in respect of those stores, as well as use of our furniture store Website. For the avoidance of doubt, these Terms do not apply to our department stores. Please refer to our Department Stores Terms and Conditions if You are purchasing from our department stores.

Smith Bradbeer & Co Limited (referred to throughout as “Bradbeers, we, our or us”) is a company registered in England and Wales under company number 00036724 with our registered office at 14 Bell Street, Romsey, Hampshire, SO51 8ZE.

To contact us, please refer to the ‘How to Contact Us’ section of these Terms.

You must read these Terms carefully prior to placing an Order or using our Website.  Acceptance of these Terms is necessary for an Order to proceed.  By placing an order in store or via the telephone, or by using our Website You hereby accept these Terms and agree to comply with them.

We reserve the right to alter or amend these Terms from time to time, so it is important that You check these Terms prior to using our Website, placing an order in store or via the telephone, or generally engaging with us.  Any changes will take effect on the day they are posted on the Website.

These Terms and Conditions do not affect your statutory rights.

2. Definitions

In these Terms, we will use the following words with the definitions set out below:

“You” – The individual making a purchase, using our Website or engaging with us.

“Terms” – The overall Terms and Conditions for Bradbeers Furniture Stores.

“Order” – A purchase made within one of our stores.

“Promotion” – A sale, event, extra discount or reduction of a usual price

“Product” – An item available for sale by our store.

“Website” – Refers to our furniture Website of www.bradbeersfurniture.com

“Events Outside Our Control” – Any act or event beyond our reasonable control which could prevent or cause a delay to the production or delivery of the Products.

“Sales Expert” – A member of our sales team responsible for advising on a Product or purchase, as well as processing an Order.

“Contract” – The formal and legally binding agreement of placing your order and acceptance of Our Terms and Conditions. 

3. How to Contact Us

If You have any questions pertaining to these Terms, an Order You have placed, Our Website or any other activity We are engaged in, please use the following contact details below:

Hedge End Furniture Store
Address – Bradbeers Retail Park, Tollbar Way, Hedge End, Southampton, Hampshire, SO30 2QY
Telephone – 01489 772 777
Email – hedgeend@bradbeers.com

New Milton Furniture Store
Address – 30-34 Old Milton Road, New Milton, Hampshire, BH25 6DN
Telephone – 01425 616 888
Email – furniture@bradbeers.com

Head Office
Address – 14 Bell Street, Romsey, Hampshire, SO51 8ZE
Telephone – 01794 515 555
Email – enquiries@bradbeers.com

If we need to contact You, we shall do so by telephone, email or post using the details You provided to us on your Order.

Alternatively, You can use the ‘Contact Us’ form on our Website and select the relevant store that your enquiry relates to.

4. Placing an Order

When placing an order with Us, You must:

– Be over 18 years of age at the time of placing the Order or have an adult representative present to place the order on your behalf.
– Provide Us with all the required information to process your Order, which may include details such us (but not limited to) your name, address, telephone number, email address and payment information.
– Ensure that You clearly state the Product(s) and all chosen options to the Sales Expert and check your Order document prior to making any payment to ensure it is accurate and free from errors.  We are not responsible for any errors or discrepancies on your Order once this has been checked by You.
– Sign the Order document to constitute your acceptance of the Order and Our Terms.
– Make a minimum deposit of 20% (30% for flooring) of the order value or full payment for your order to be processed.  This is irrespective of whether a finance agreement has been arranged.  Full payment must be made on all supplier direct home delivery items for the order to be processed.
– Ensure that the Product You order will be able to fit in your room and through any doorways or passageways leading to the room.  We will not be held liable for any Products too large to fit.  Please see our ‘Delivery and Installation’ section for details on failed deliveries.

5. Pricing

5.1 All prices given in store or on Our Website are in Pounds Sterling (£) and include VAT.

5.2 Our usual or top price is what will be displayed on Products when not on Promotion.  It is also displayed alongside any event or sale prices to show what the non-discount price has previously been or will be after the event or sale period has finished.

5.3 Event or sale prices can be found during certain periods of the year when we are displaying discounts on Products, which will be for a limited time only.  We also run special prices which is an indication of our best price on a select number of Products all year round.

5.4 Clearance Products do not form part of our event or sale, but will usually display a normal or top price, as well as what it has previously been on sale for to show that it has been further reduced to clear.

5.5 We try to ensure that prices in store and on Our Website are displayed correctly, to the best of Our ability.  If we notice an error in a displayed or quoted price, we will inform You as soon as possible and offer the option of confirming your Order at the correct price.

5.6 If we display a price that could reasonably have been identified as a pricing error, then we do not have to provide the Product(s) to You at the incorrect price.  If the error could not be reasonably identified and You have a confirmed order, then we will honour this.  For any quotes, we will provide an updated quote as soon as possible.

6. Contract

6.1 Our Contract with You becomes legally binding once your Order has been signed by You and returned to us and a deposit payment made.  Only at this point will we place your Order with the manufacturer.

6.2 If for any reason we are unable to fulfil your Order, we will notify You as soon as possible and not proceed with your Order.  We will refund any deposit paid within 14 days of this notification, in the same method as the original payment.

7. Products

7.1 Products may differ slightly from those that we have on display and including any imagery in store or on Our Website.  All images are for illustrative purposes only and all dimensions provided are an approximation.  We try to represent the Products as best we can but cannot guarantee the accuracy of digital displays or print processes.

7.2 Colours can differ on Products ordered from different batches at different times.  To ensure the best colour match for your Products they should be ordered at the same time.

8. Changes to Your Order

Most of our Products are made to order to your chosen specification and as such it can be very difficult to make any changes after we have processed your Order, as production may have already started.  We would still encourage You to contact us as soon as possible if You do require any changes to your Order and we will let You know whether it would be possible, upon checking with the relevant manufacturer.  Should the changes be accepted, we will notify You of any changes to the price and delivery times, or anything else necessary resulting from the change.  We will then ask You to confirm You wish to proceed with the proposed changes.

9. Delivery, Installation, and Disposal

9.1 At the point of placing your Order with our Sales Expert, You will be informed of the estimated delivery time.  Delivery times are always given in the best of faith but can change due to Events Outside Our Control.  We will always endeavour to update You when there is a significant change to the delivery time.

9.2 Delivery charges will be confirmed to You at the point of placing your Order.  Details of our current delivery charges can be found on Our Website or by speaking to a Sales Expert.  If parts of your order arrive at our warehouse at different times then we will hold these until your complete order arrives to deliver it at the same time.  You may opt to have a split delivery but this will incur a separate charge per delivery made.

9.2.1 Our warehouse team will contact You to book a delivery date once all the Products on your Order are received in from the manufacturer(s). The day before we are due to deliver (except where that day is a weekend or a Bank Holiday, in which it will be the working day prior), You will be advised whether your delivery will be AM or PM. On the day of delivery, You will receive a telephone call when the delivery team is approximately 30 minutes away.

9.2.2 Our delivery team will place your Product(s) in the room(s) of your choice and remove all packaging.  You must ensure that the room(s) and area(s) leading to the room(s) are clear and free from obstruction.  If not free from obstruction we may be required to leave your Product(s) in the entrance way, or if we are unable to leave somewhere suitable it will be classed as a failed delivery and returned to our warehouse.

9.3 Failed deliveries can occur for several reasons:

– A Product is too large to fit through a doorway, passageway or in a room.
– Areas are not free from obstruction and there is no suitable place to leave a Product.
– There is no response at the property when visited.
– You refuse to accept delivery when at the property.

9.3.1 If we are asked to redeliver a Product after a failed delivery attempt there would be a charge at our standard rate, irrespective of whether the first delivery attempt was free.

9.3.2 If we are unable to deliver on the specified date due to unforeseen circumstances, we will notify You as soon as possible and endeavour to redeliver on the next available date.

9.3.3 In the event You cannot be present for the delivery but still wish for it to go ahead, another adult (a person who is 18 years of age or older) may be present to accept delivery on your behalf and You agree that You have given them authority to represent You and that we can rely on their instructions as if they were yours.

9.4 Some Products may require assembly and installation, which You will be advised of when placing your Order.  Please see our Website for full details of what is included within our standard delivery and what there is an additional charge for.

9.4.1 Some of our items of furniture may need to be attached to walls as part of their installation in order to be safe and stable. Our installation services do not include attaching items to walls in your property. Where such attachment is necessary, You will need to arrange for that separately. Where items require a firm and flat surface in order to be stable, You must ensure that the item is located in a location within your property that is firm and flat. Please follow any other relevant guidance provided with the Products. We will not be responsible for any damage caused by furniture being unstable and toppling over if You have not located them in a suitable location or securely attached them to a wall where required or for any consequences of your failure to follow any guidance provided in relation to the installation and use of the goods (except where this is caused by the negligence of our own installers).

9.5 Occasionally we may opt to deliver your Product through a trusted third party.  This does not affect any of the delivery service offered by our own delivery teams.

9.6 Please do not dispose of your existing furniture until we notify You that we have received your product and a date of delivery has been provided.

9.7 Our delivery team will ensure You check each Product matches your Order and that You are satisfied, asking You to sign confirmation of delivery.

9.8 We provide, at an additional cost, a disposal service for your old furniture when delivering your new items.  You may arrange this service during the order process or any time up until the initial booking of your delivery with our warehouse.  Any items that are too large to reasonably be taken out of your property must be dismantled by You prior to our arrival.  We can dismantle items for You at an additional cost and by prior arrangement only.  Details of our current disposal and dismantling charges can be found on Our Website or by speaking to a Sales Expert.  We cannot accept any items for disposal, or dismantle any items, that have not been agreed when arranging the disposal service.

10. Ownership of Product(s)

10.1 The Product(s) shall remain the property of Bradbeers until such time as full payment is made by You or the finance company upon an accepted agreement with them.

10.2 Your responsibility for the Product(s) starts upon signing the documentation to acknowledge delivery and that all Product(s) match your Order. 

11. Faulty or Damaged Products

11.1 We honour our legal duty to provide You with Products that are as described to You in our store or on our Website and that meet all the requirements imposed by law.

11.2 If a product is found to be faulty or damaged within the first 30 days, You have the right to reject the product or keep the product.  If You choose to reject the product, a full refund including any delivery charges will be issued within 14 days.  If You wish to keep the product, then in the first instance we will attempt a repair and one of our technicians will contact You to arrange this.  If we are unable to repair the product, we will arrange for a replacement.  If we are unable to provide an exact replacement, we will give You the option of a full refund including any delivery charges or the opportunity to select a different product.

11.3 If a product is found to be faulty or damaged more than 30 days after delivery and up to 6 months, please contact us as soon as You notice the defect so that we can discuss your options regarding a repair or replacement.  We will attempt to repair the product in the first instance, and if we are unable to do so, we will then offer a replacement or the opportunity to select a different product.

11.4 After 6 months, if a product is found to be faulty or damaged, please contact us as soon as You notice the defect.  You will be asked to provide evidence that the product is faulty due to a manufacturing error and not due to reasonable wear and tear.  We reserve the right to send a technician to verify any evidence of the fault provided by You or an independent third party acting on your behalf, prior to deciding on a course of action.  If found to be a manufacturing fault we will endeavour to repair the product in the first instance, but if unable to do so we will offer a replacement.  If a direct replacement cannot be sourced, we will provide the opportunity to select a different product of the same value but taking into consideration any reasonable deductions due to length of use of the initial product.

11.5 When we offer You the opportunity to select a different product, if the new product differs in value to the first, we will either refund the difference or ask You to pay any extra.

11.6 If the fault has been caused by You, then we may still be able to repair the product for an additional charge or provide details of a separate service that can do this.  If You have taken out an Extended Warranty You may be able to claim for any accidental damage caused by You, which will be in the Terms and conditions of your individual warranty plan.

11.7 Some of our manufacturers may offer a guarantee for individual parts of a product, for example a structural frame or electric motor.  In this instance we will advise as such and enact any repairs under the Terms of their warranty.

12. Our Rights to End a Contract

12.1 We reserve the right to end a Contract with You if You fail to make a payment to us when it is due or do not allow us within a reasonable time frame to deliver your product or if You do not collect from us.

12.2 If we do end the Contract with You, then we may be entitled to a contribution towards any costs we have incurred.  This would be taken out of any refund that may be owed to You because of the Contract ending. 

13. Payments

13.1 We accept payments with all major credit and debit cards except American Express.  Payment can be made via bank transfer, but we must receive a minimum of 3 working days’ notice should You wish to pay via this method and details will be provided upon request.  Alternatively, You can choose one of our finance options, in which case if You are accepted then payment will be made as per the Terms of your credit agreement.  We reserve the right to decline all or part of any payment for any reason and should this occur then we will advise You.

13.2 Cash will be accepted for any value under £100 (one hundred pounds).  Any amount over this will only be accepted by Management approval and not before checks have been conducted on all currency notes being presented for payment.  Cheques are not accepted.

14. Deposits

When placing an Order for a bespoke product, a minimum 20% of the value (30% for flooring) must be paid by way of a deposit, irrespective of whether a finance agreement is taken.  By paying a deposit You agree to pay the remaining balance (or have an accepted finance agreement in place) before delivery or collection.  Full payment must be made on all supplier direct home delivery items for the order to be processed.

15. Outstanding Balances

All outstanding balances must be paid or have an accepted finance agreement in place prior to delivery or collection.  If You have taken a finance option we can only deliver to You at the address shown on the finance agreement, a collection by You is not possible.  We are not obliged to deliver, or allow collection of, any Products until full payment is received.  Failure to make a full payment may result in the termination of the Contract.  Please see the ‘Our Rights to End a Contract’ section.

16. Finance

16.1 Our finance options are offered by a third-party company who are authorised and regulated by the Financial Conduct Authority.  We will act as an introducer to the finance company and assist with the application, but do not provide any finance directly and cannot provide any financial advice.  Any advice that may appear to have been given cannot be relied upon or form part of any legal disputes.

16.2 Our Sales Experts are only able to present You with the options being offered by the finance company.  For any further information regarding these options please contact the finance company directly.  You will be able to read their Terms and conditions prior to signing the agreement.

17. Extended Warranty

17.1 We offer furniture and carpet protection plans via a separate warranty company to cover the different types of Products we sell, which You will be advised about at the point of placing your Order.  These extended warranties are designed to offer protection against accidental damage and structural defects.  Full details of each extended warranty can be obtained in store or from our Website.  For full Terms and conditions, please see the appropriate warranty partner.

17.2 You may take out an extended warranty at any time up until the point of delivery.  Once the product has been delivered, we are unable to accept warranty applications.  Any claims under the extended warranty must be made directly through the extended warranty company. Your statutory rights are not affected by the extended warranty.

18. Complaints

18.1 If for any reason You are unhappy with your Order, the product, or the service we have provided, please contact the store in which You made your purchase as soon as possible, using the details in the ‘How to Contact Us’ section.

18.2 If your complaint relates to your finance agreement or extended warranty, please contact the finance or warranty company directly and follow their own complaints procedure.

19. Cancellations and Returns

19.1 You have the right to cancel an order for a bespoke product up until the point of delivery, but this will incur a cancellation fee of 20% of each product cancelled.  Anything that was initially paid in addition to this will be refunded to You within 14 days.  Once a bespoke product has been delivered You are unable to cancel or return unless damaged or faulty.  Please see the ‘Faulty or Damaged Products’ section for more information.

19.2 You may also cancel your Order for stock Products including clearance up to 14 days’ after delivery or collection from our store. The cancellation period will expire after 14 days from the day on which You acquire, or a third party other than the carrier and indicated by You acquires, physical possession of the goods.  We only refund standard delivery costs of our delivery of the product to You, we don’t refund any extra You have paid for express delivery or delivery at a particular time. It is your responsibility to ensure its safe return at your own cost to our store in exactly the same condition in which it was provided to You.  You may arrange for us to collect any Products if You are unable to return them yourself.  Collection will be charged at our standard delivery rate or the initial fee we charged for delivery, whichever is greater, even if the initial delivery was free.  The remainder of any balance owed to You will be paid within 14 days.

19.3 The only exceptions to the above are that we cannot accept returns of mattresses or pillows that have been removed from their packaging (due to hygiene reasons) or any self-assembly item once assembly is partly or wholly carried out.

19.4 To exercise your right to cancel, You must inform us of your decision to cancel this Contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the model cancellation form annexed at the end of these Terms, but it is not obligatory. 

20. Quotations

Written quotations can be provided on all our Products in store and are valid for 14 days from the date of the initial quote provided on the quotation form.  We will honour all prices given on the written quotation form with the exception of any time limited Promotions, whereby an order must be placed during the Promotional period to benefit from the Promotion.

21. Use of Your Data

We need to obtain certain information from You to be able to process and place your Order effectively.  Any information provided by You will remain confidential and only be used in accordance with Data Protection Legislation. We will process your personal data in accordance with our Privacy Policy which can be found at the following link: www.bradbeersfurniture.com/privacy-policy.  We will not use your data for marketing purposes unless You give consent at the time of placing your Order, or by subsequently signing up to a mailing list via our Website. 

22. Limitation of Liability

22.1 We are responsible for losses You suffer caused by us breaking this Contract unless the loss is:

  • It was not predictable that it would happen and nothing You said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
  • Caused by a delaying Event Outside our Control. If there is an event outside our control that delays or cancels your product we will contact You as soon as possible to let You know.
  • Something You could have avoided by taking reasonable action. For example, damage to your own property, which was caused by the goods that we supplied and which You could have avoided by following our guidance.
  • A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession. This would include losses such as loss of profits or income.

22.2 We do not limit our liability for personal injury or death caused by negligence, for any implied warranty of good title to the goods we sell, or any other matter for which liability cannot be limited by law. 

23. Other Important Terms

23.1 Each section of these Terms operates individually, and as such if any section or part of a section is found to be unlawful or invalid, then the other sections or part of the relevant section shall remain in effect.  If any section is found to be unlawful but would be lawful and enforceable if some parts were to be removed, the section will still apply with the necessary deletion to make it lawful and enforceable.

23.2 We may transfer Our agreement, rights, and obligations under these Terms to another company.  We will ensure that the transfer does not affect your rights under the Contract.

23.3 You may not transfer your rights or sub-contract any of your rights and obligations under these Terms to any third party, nor shall any other person have any rights to enforce any of the Terms.

23.4 If we delay enforcing a part of the Contract, agreement, or Terms, we may still enforce this later.  If You fail to adhere to part of the Terms and we do not chase or enforce immediately, this does not stop us from enforcing them at a later date.  We are entitled to take steps at any point if You are in breach of these Terms.

23.5 The Contract shall be governed by the laws of England and Wales, with any dispute being resolved in the courts of England and Wales.  If You live in Scotland or Northern Ireland, then You may bring legal proceedings in either of their respective courts as well as England. 

24. Flooring

24.1 To guarantee the correct fit for your flooring it is highly recommended that our flooring estimation service is used.  We accept sizes provided by You but we will not be liable for any flooring that does not meet the size requirements of your room where our own flooring estimator has not measured prior to placing an Order.  Any excess flooring that exceeds your requirement cannot be reimbursed.

24.2 If You wish for your flooring to be fitted, we will arrange this through sub-contractors working on our behalf.  The fitting charge will be noted on your order but must be paid directly to the fitter.  Disposal charges should be paid to Bradbeers.  All enquiries regarding flooring, fitting or disposal should be directed to Bradbeers.

24.3 Once your flooring has been received in our warehouse we will contact You to settle any outstanding payment (excluding the fitting fee) and arrange a mutual time between You and the fitter to have your new flooring fitted.  We cannot book any fittings prior to receiving your flooring in our warehouse or receiving full payment.

24.4 Doors may need to be trimmed depending on the thickness of your new flooring, which is not part of the fitting work.  We cannot be held responsible for any immovable doors or any doors which mark the new flooring due to not being trimmed correctly.

24.5 Prior to fitting You must ensure the room is clear of all furniture, personal belongings and flooring.  All electrical devices and cables must be unplugged and removed from the room, including all freestanding appliances.  If at the point of fitting the room is not clear of furniture and/or flooring then there will be additional charges payable directly to the fitter for moving any furniture and to Bradbeers for disposal of any flooring.

24.6 The fitter will only move items and remove existing flooring if it is not soiled and there is no health and safety risk to them.

24.7 When fitting your new flooring, all offcuts and packaging will be removed by the fitter as part of their standard service.  If You wish to keep any of this, please inform the fitter prior to commencement of work.

25. Website Terms of Use

25.1 We provide our Website to You free of charge and for use on a temporary basis.  We reserve the right to alter, change or withdraw any part of the Website without prior notice.  There are no guarantees that our Website and its content will always be available without interruption and we will not be liable if our Website is unavailable at any time.  It is your responsibility that access by You or anyone using your Internet connection are aware of and comply with these Terms of Use.

25.2 We will from time to time update our Website and change any part of its content, and we cannot guarantee that the Website and any of its content will be without errors or omissions.  We will always attempt to correct any inaccuracies when we become aware of them and as soon as is reasonably possible.

25.3 You may not use the Website in any way that breaches any applicable local, national, or international law or regulation, that may cause the Website or access to the Website to be damaged or interrupted or that attempts to breach the security of the Website.

25.4 You are permitted to print, download or share with others any part or page(s) of our Website but You must not modify in any way the paper copies or digital material, and any images, video or graphics may not be detached from any accompanying text.

25.5 Neither Bradbeers nor any of its directors or employees shall be liable for loss or damage arising as a result of using the Website or reliance on the content contain therein.  We shall not be responsible or liable for anything in relation to any third-party Website we may link to.

25.6 We are not liable for any loss or damage arising from any computer viruses or other harmful material that may infect your computer equipment as a result of using the Website or downloading any of its content.

25.7 These Terms of Use will have exclusive jurisdiction to resolve any disputes and are governed by the laws of England and Wales.

26. Gift Cards

26.1 Our gift cards can be purchased in any of our stores and shall have a redemption period of 24 months from the date of issue or last use.  You may redeem the value of your gift card in any of our stores provided it is within the 24-month period.  Any remaining balance will expire after this period.  Using the gift card, checking the balance or performing a top-up will reset the 24-month expiration period.

26.2 The gift card balance cannot be exchanged for cash or redeemed against the purchase of another gift card.  When making a purchase, any unused balance will remain on the card and no change will be given.

26.3 The maximum amount that a gift card can hold is £1000.  When purchasing a gift card, You may select any value up to the maximum to load on to it.

26.4 You can perform a balance enquiry or top-up your gift card in any of our stores.  Please speak to a member of staff to assist You with this.

26.5 We will not accept liability for lost, stolen or damaged cards.

26.6 These Terms supersede the Terms listed on the reverse of any gift cards issued.

Terms and Conditions

Model Cancellation Form

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